Refund Policy

We stand firmly behind the quality of our home cleaning products and prioritize a secure, satisfying shopping experience for all customers. This refund policy outlines clear, customer-friendly guidelines for return requests, order refunds, and related service standards, ensuring full transparency for every purchase.

Eligible Return & Refund Window

We offer a flexible return eligibility period for all products purchased on our website. Customers may initiate a return request for unused, unopened, or defective products within our official return window. All return applications must be submitted within the valid timeframe to qualify for a full or partial refund.

Qualifying Conditions for Refunds

Refund requests are acceptable for the following scenarios: products received with manufacturing defects, damaged items caused by logistics transportation, incorrect item delivery, or products that fail to match the official product description. All returned items must be in original condition, with intact original packaging, unused functionality, and complete accessories to complete the refund verification process.
We reserve the right to verify the status of returned goods. Items with artificial damage, excessive wear, missing accessories, or non-compliant return conditions will not be eligible for refund approval.

Refund Processing Timeline

Once we receive and complete the inspection of your returned items, our team will process your refund application in a standard processing cycle. The funds will be returned to your original payment method automatically after approval. Please note that individual bank processing rules may cause a slight delay in fund arrival, which is beyond our operational control.

Non-Refundable Situations

The following circumstances do not support refund requests: return applications submitted outside the valid return period, artificially damaged products, products used beyond normal trial scope, customized products, and items damaged due to improper personal operation or storage after delivery.

Return Shipping & Fee Rules

Our free worldwide shipping service covers only initial order delivery costs. For customer-initiated voluntary returns, the return shipping cost shall be borne by the customer. For returns caused by our responsibility including defective products, wrong delivery, or logistics damage, we will cover all return-related shipping fees.

Inquiry & Assistance

If you have any questions about refund eligibility, return procedures, or refund progress, please contact our customer support team through our official contact page. We will respond and provide professional guidance to resolve your issues in a timely manner.